Help & Support

Find answers to common questions, troubleshoot issues, or get in touch with our support team.

How We Can Help You

Ranger provides comprehensive support for all your needs, from technical issues to strategic guidance

Technical Support

Get expert assistance with installation, configuration, and troubleshooting technical issues with your Ranger products.

  • Software installation & setup
  • Bug fixes & error resolution
  • Performance optimization

Training & Guidance

Maximize your Ranger experience with comprehensive training resources and best practice guidance.

  • Feature tutorials & walkthroughs
  • Advanced usage techniques
  • Workflow optimization

Strategic Advice

Leverage our expertise to make the most of your Ranger investment with strategic implementation advice.

  • Implementation planning
  • Integration strategies
  • Scaling solutions

Frequently Asked Questions

All Questions
Booking Services
Account & Profile
Payments & Pricing
For Professionals
How do I book a service on Ranger?

To book a service: 1) Search for the service you need, 2) Browse professionals and their profiles, 3) Select a professional that meets your needs, 4) Choose a date and time for the service, 5) Confirm your booking and make payment. You'll receive a confirmation email with all the details.

What payment methods are accepted?

Ranger accepts various payment methods including credit/debit cards (Visa, MasterCard, American Express), mobile payment options, and bank transfers. All payments are processed securely through our encrypted payment system.

How do I reset my password?

To reset your password: 1) Go to the login page, 2) Click on "Forgot Password", 3) Enter your email address, 4) Check your email for a password reset link, 5) Click the link and follow the instructions to create a new password.

How do I become a Ranger professional?

To join as a professional: 1) Click on "Become a Professional" on our website, 2) Complete the application form with your details and experience, 3) Provide any necessary certifications or licenses, 4) Our team will review your application, 5) Once approved, you can set up your profile and start receiving booking requests.

Can I cancel or reschedule a booking?

Yes, you can cancel or reschedule bookings. To do so: 1) Go to your "Bookings" section in your account, 2) Find the booking you want to modify, 3) Select "Cancel" or "Reschedule", 4) Follow the prompts. Please note that cancellation policies may vary depending on the professional and the timing of your cancellation.

Is my payment information secure?

Yes, Ranger uses industry-standard encryption and security measures to protect your payment information. We do not store your full credit card details on our servers. All payments are processed through secure payment gateways that comply with PCI DSS standards.

Troubleshooting Guides

Can't log in to your account?

1
Ensure you're using the correct email address associated with your Ranger account.
2
Check your internet connection and try refreshing the page.
3
Clear your browser cache and cookies, then try again.
4
If you've forgotten your password, use the "Forgot Password" feature.

Payment not processing?

1
Check that your card details are entered correctly.
2
Ensure your card has not expired and has sufficient funds.
3
Try using a different payment method.
4
Contact your bank to ensure there are no blocks on your card.

Not receiving booking requests?

1
Ensure your profile is complete with all necessary information.
2
Check that your availability calendar is up to date.
3
Verify your notification settings are enabled.
4
Consider adjusting your pricing or adding promotions.

Still need help? Get in Touch

Call Us

Speak directly with our support team during business hours

+27 78 360 3050

Call Now

Email Us

Send us an email and we'll respond within 24 hours

support@connect-rangers.co.za

Send Email

Social Media

Connect with us on our social platforms for updates and support